Past incidents

Following on from yesterday, we had reached a point where access was stable. However we are beginning to receive reports of intermittent access issues. Please bear with us while we resolve these problems.

Some customers may be experiencing difficulties accessing our website whilst our servers are currently experiencing a very high workload of users at this time. If you do experience any difficulties access our site, please wait a little while and try again. Apologies for any inconvenience this may cause.

Some customers reported not being able to hear audio in either direction upon receiving calls. Additionally some customers have reported that call forwarding was not working correctly.

Resolved: For customers who experienced issues with calls. We identified the source of the problem originating from “LINX”, the London Internet Exchange which experienced connectivity issues until approximately 3PM GMT. All services should now be fully restored.