Past incidents

Some customers may still experience a delay in retrieving call data for the last couple of days. We are still processing the backlog and getting these stats uploaded to the accounts.

UPDATE: The backlog of stats has successfully been processed, we would like to apologise for the inconvenience caused.

UPDATE 14:04 All key areas are now performing as expected and any backlog has caught up. However, should you come across any issues, don't hesitate to let us know. We'll be continuing to monitor all systems as normal.

UPDATE 11:13 Some areas of the system are now fully operational. Key areas where performance is impacted are the control panel, call statistics not updating (there is a back log that will catch up over the next couple of days), emails for services like Voicemail and Missed Call Alerts (again these are queued and will be sent in due course).

Sorry for the inconvenience. We'll continue to update via this page.

Overnight we've been bringing new systems online to increase our capacity and redundancy. As information is continuing to copy across we are experiencing slower than normal performance and some intermittent issues.

We're keeping a close eye on things and will be responding to any issues as they come up.